Frequently Asked Questions
When can I access my storage unit or visit the office?
Alpha Storage Valparaiso
Unit Access: 7 days a week from 6:00 am to 9:00 pm with Gate Code.
Office Hours:
M - F 9:00 am - 5:00 pm
Sat 9:00 am - 3:00 pm
Sun CLOSED
Alpha Storage Michigan City Unit Access and Office Hours
M - F 8:30 am - 5:30 pm
Sat 9:00 am - 3:30 pm
Sun CLOSED
What holidays are the facilities closed?
We close at 2:00 pm on New Year’s Eve, closed New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve & Day.
What types of leases are offered?
Leases are month to month. Keep your unit as long as you need it.
Should I have storage insurance?
Yes! Proof of insurance is required. We highly recommend you purchase Tenant Insurance offered through our facility: choose your level of coverage for a low monthly premium payable with your rent. Have peace of mind knowing your goods are covered and any losses won't affect your personal insurance policy premiums. Claims are paid within 10-days with proper documented evidence. Or, you can contact your insurance agent to add storage coverage to your policy. *Policies MUST BE uploaded and verified by our system for Rental Lease Agreement to remain valid.
Is there a resident manager at each facility?
Alpha Storage Valparaiso has a skilled resident manager to assist with storage need or question, and ensure extra security. All facilities have friendly, knowledgeable day staff to assist with your storage needs.
Do you offer temperature controlled storage units?
Our Valparaiso, IN location is proud to provide high quality temperature controlled storage units that are heated and cooled to protect from extreme temperatures and potentially harmful outdoor elements.
Our Michigan City, IN location boasts heated indoor vehicle storage areas that provide a better storage experience for your cars, boats and RVs. Our storage floors are heated during the winter to keep temperatures above freezing .
How do I make a reservation?
You can place a temporary "hold" on a unit by filling out our online reservation form ; it expires after 24 hours. You MUST call to finalize the "Move-In" by e-signing the lease through email or coming into the office.
How do I pay my storage bill?
Tenants can pay their storage bill online with a debit or credit card. Sign up for auto-pay to never miss a payment. You may mail a check or money order, call-in a payment, or stop by your facility location to pay in person.
We accept cash, check, money orders, MasterCard and Visa.
What types of vehicle storage is offered?
Alpha Storage has plenty of space to store your RV, boat, car, truck, motorcycle or any other vehicle. If your neighborhood has rules against parking vehicles outside your garage, we’re your best option. We have indoor HEATED (Michigan City) and outdoor secure, fenced spaces.
Are the facilities secure?
We take pride in maintaining safe and secure facilities. Each storage unit is locked with a secure lock, which we have for sale in the office. In addition to the electronic gate (at the Valparaiso location), a manual gate is in Michigan City plus 24 hour video surveillance. Alpha Storage is the most secure and safe storage solution around. Enter our facilities and feel confident that your belongings are being monitored all day.
Do you offer any specials, discounts or Promos?
Yes, we offer Discounts and Promos, one per unit per account. If rental rate changes, discount may still be applied to new rental rate unless discount is cancelled or modified. Discounts/Promos may require a minimum rental period to receive the full discount; if rental is terminated prior to the required time for a discount to be applied, the discount will be forfeited and any month's where a discount was received, in a multi-month Discount, will be adjusted to the full monthly rental rate, charged to the account, and due upon moving out of the unit. Customers are responsible for providing proof, if any discount has a coupon or bulletin. Identification (Driver's, State, Military, Student, etc) will be required for verification, where applicable. Alpha Storage reserves the right to cancel or modify any discounts without prior written notice and for any reason.
- Military Discount: 10% off the current monthly rental rate for the entirety of the rental. We support, honor and salute those currently serving or retired military.
- Seniors: 5% off monthly rent for customers 65 and over who are Primary Renters.
- We run specials from time to time. Call to inquire about any current Discounts.
How are leases terminated?
We require a ten day (10-day) notice prior to your desired move-out date so we can notify "wait-listed" customers and help with scheduling.
Do you require a security deposit for renting a unit?
No, we do not require a security deposit. There is a one time mandatory administrative fee for account setup at all locations on each unit rented.
If all the terms and conditions of the rental agreement have been met, proper notice to terminate lease has been given, and the unit is completely empty with no damage to unit or property, then no further fees after vacating the unit will be charged to the account.
Am I able to purchase boxes and supplies?
Of course. When you need boxes, tape, bubble wrap, or covers, we have them and many other moving supplies in our offices.
What if I need extra time after Access Hours?
Michigan City customers will be charged a minimum $50, payable up-front, for the first 30-minutes past closing time. Additional hours will be charged at the $50/hour rate with a limit of 2 hours.
Valparaiso has no extra hours, the gate CLOSES promptly at 9pm. You must use your Gate Code to open the gate for access to your unit(s).